Question 1

Why should I engage a Maid Agency to hire a helper?

Accepted Answer

Enquiries would be dealt in a discreet and professional manner Stress and Hassle Free Experience Fulfill your home needs with their trained and screened candidates. Paperwork, government related matters and other arrangements

Question 2

What are the factors to consider before we choose a maid agency ?

Accepted Answer

These are the factors to consider before choosing a maid agency, Years of experience in the industry Placement Volume Transfer Rate Retention Rate Service Quality Customer Ratings and Reviews

Question 3

What are the eligibility criteria to hire a Migrant Domestic Worker (MDW)  in Singapore ?

Accepted Answer

According to MOM , these are the requirements to meet in order to hire Migrant Domestic Worker (MDW) In Singapore. 
An employer must; Be 21 years old and above. Be a Singapore Citizen, Permanent Resident or an Expatriate with a valid employment pass Not be an undischarged bankrupt. Have the mental capacity to fully understand and discharge your responsibility as an employer. For being a first-time employer, you must attend an Employer Orientation Program (EOP) before you can apply for a Work Permit. If you need a second helper if you  have caregiving needs (young children or elderly family members), you will be assessed on your financial ability to hire, maintain and upkeep more than one helper in an acceptable accommodation.

Question 4

What is the Eligibility to apply as a Migrant Domestic Worker (MDW) in Singapore ?

Accepted Answer

To apply as a migrant domestic worker;  Must be female Aged must be from 23 to below 50 years old Must be from MOM approved countries or regions. With a minimum 8 years of formal education with a recognized certificate  Should you have any further questions, simply drop us an enquiry and we'll get back to you soonest!

Question 5

Can I hire an MDW who is aged 50 and above ?

Accepted Answer

If you are renewing your current helper, you can continue to renew her Work Permit until she is 60 years old.
For further information, please contact us and we will get back to you soonest.

Question 6

Why is there a need for Pre-departure test (PDT) and the Serology ?

Accepted Answer

Pre-Departure Test Under the Vaccinated Travel Framework announced by the Government, for arrivals from 31 March 2022, 2359 hours, all fully vaccinated MDW will not need to apply for entry approvals or Vaccinated Travel Pass. They can take any available mode of transport to enter Singapore. A MDW will still be required to do a pre-departure test (PDT) within 2 days before departure for Singapore, but she will no longer need to serve Stay-Home Notice or take an unsupervised Antigen Rapid Test (ART) after arriving in Singapore.  Unvaccinated and non-fully vaccinated MDW without a valid exemption from MOM will be denied boarding and entry. Migrant domestic workers who are vaccinated overseas must take a COVID-19 serology test in Singapore.  This test must be done within 30 days of arrival in Singapore. Serology Test MDW can take a serology test at a Public Health Preparedness Clinic and bring along the vaccination certificates (translated into English) for the clinic to verify and update the vaccination record within the NIR. If the serology test is included as part of the medical examination, please ensure that the clinic is aware of the request to submit the overseas vaccination record to NIR.  A MDW holding digitally verifiable vaccination certificates (DVC) may not need to take a serology test but must still visit a healthcare provider who will scan the DVC to verify its authenticity and update the records in NIR.  Please  find out the MOH’s FAQ for the list of eligible DVCs exempted from serology testing.

Question 7

Paying levy for a Migrant Domestic Worker (MDW)

Accepted Answer

The foreign worker levy, commonly known as “levy”, is a pricing mechanism to regulate the number of foreigners in Singapore. As an employer, you don’t have to pay Central Provident Fund (CPF) contributions for your helper. However, you must pay a monthly levy for her. For first-time helpers, the levy will begin on the 5th day of their arrival (including the arrival date). Otherwise, the levy will begin the next day after the helper arrives. The levy ends based on MOM discharged date after the Work Permit is canceled or expires. Employers can apply via General Interbank Recurring Order (GIRO payment). If you don't have a GIRO account, apply for one using the GIRO application form.   The levy for each month will be deducted from your bank account on the 17th of the following month (or the next working day if it falls on a weekend or public holiday).

Question 8

Vaccines & Vaccination Process for a MDW

Accepted Answer

Due to the lower efficacy of the Sinovac-CoronaVac vaccine, all individuals, including MDW, who have received 1 to 2 doses of Sinovac-CoronaVac are strongly encouraged to complete a 3-dose primary series regime with mRNA vaccines (Pfizer-Comirnaty or Moderna) at any mRNA vaccination centre.  Those who are ineligible to receive mRNA vaccines should receive 3 doses of Sinovac-CoronaVac in total to complete their 3-dose primary series regime at any of the clinics administering Sinovac-CoronaVac.  Those who have taken 2 doses of the Sinovac-CoronaVac will be regarded as fully vaccinated for 4 months after the second dose.  Beyond this time interval, the MDWs’ vaccination status will revert to ‘additional dose needed’ and will be subject to the prevailing vaccination-differentiated safe management measures (VDS).  The above guidelines will also apply to MDW who has received the Sinopharm BIBP vaccine. MDW who has completed the primary vaccination series should receive the booster dose when eligible (i.e. 5 months later) and no later than 270 days. Doing so will allow them to maintain the fully vaccinated status.
 The Government had also previously announced that COVID-19 vaccination would be a condition for the approval or renewal of work passes from 1 Feb 2022. All work pass holders, including MDWs, must be fully vaccinated and adhere to all vaccination requirements as set out by MOH .

Question 9

Where do I send my Enquiry ?

Accepted Answer

WhatsApp @ +65 8875 5974, Email us @ enquiry@swiftmaids.com.sg, Contact Form on our Website   Visit or Call Any of the Swift Maids Outlet  Leave us an enquiry on any of our social media platforms;

Question 10

Why Swift Maids ?

Accepted Answer

Established in 1992 with 30 years of proven track records.  Swift Maids believe in providing qualified service personnel, we strive our utmost best to assist you in selecting the right helper based on your needs. In Swift Maids, we have the belief of “Our Client is Our Partner".

Question 11

Swift Maids - Migrant Domestic Worker (MDW) Countries

Accepted Answer

India (Mizoram, Manipur) Indonesia ( Central Java , West Java ) Myanmar Philippines (HQ in Manila) 
Should you have any further questions, simply drop us an enquiry and we'll get back to you soonest!

Question 12

What Service do Swift Maids Offer ?

Accepted Answer

Deployment of New Maids/ Transfer Maids Application of Caregivers Direct Hire Process Work Permit Process Home Leave Application Process Passport Process (Renewal) Maids Repatriation Service Embassy Endorsement (Liaison with Embassies)/ POEA processing Settling-In Program (SIP) Employers’ Orientation Program (EOP) Maid Training & Development; Maid Insurance (Insurance Coverage for Maids) Free Consultation on maid-related matters Maid Matching & Recommendation. Screening biodatas and help to select the suitable profiles to match the criteria

Question 13

What are Swift Maids Operation Hours ?

Accepted Answer

All Outlets Operation Hours : Monday to Friday : 10am-7pm  Sat and Sun : 10am - 6pm
 Public Holidays : Closed

Question 14

Where are Swift Maids located at ?

Accepted Answer

Currently we have 4 branches located island-wide,  Ang Mo Kio   Yishun (Junction9)  Orchard (Far East Shopping Center)  Bedok

Question 15

What are your fees ?

Accepted Answer

Simply drop us an enquiry with your requirements and our sales team will get back to you shortly.

Question 16

Do I need to buy Medical Insurance for my MDW ?

Accepted Answer

An employer needs to buy medical insurance with a coverage of at least $15,000 per year for inpatient care and day surgery during your helper’s stay in Singapore.

Question 17

What are the Insurance Requirements for my helper ?

Accepted Answer

The personal accident insurance purchased for your helper must meet all of these requirements: Have a sum assured of at least $60,000 per year. Cover sudden, unforeseen and unexpected incidents resulting in permanent disability or death. Not contain extra exclusion clauses that are not in the Employment of Foreign Manpower Regulations. This is to protect your helper and her family by providing a lump sum  compensation if she suffers from permanent disability or passes away  due to an accident. The compensation must be made payable to your helper or her beneficiaries. Should you have any further questions, simply drop us an enquiry and we'll get back to you soonest!

Question 18

Can an Employer make frequent changes to MDWs ?

Accepted Answer

If you have changed migrant domestic workers (MDWs) multiple times within a 12 month period, you have to meet certain requirements before employing another worker.  If you are a frequent change employer employing your 4th MDW within a 12-month period, you may need to attend a classroom Employers’ Orientation Program (EOP) or attend an interview with MOM before MOM processes your application.  You cannot appoint a representative to attend on your behalf.

Question 19

What is the Employers' Orientation Program (EOP) ?

Accepted Answer

Employers' Orientation Program (EOP) The Employers' Orientation Program is a 3-hour program that will  help an employer understand their role and responsibilities as an employer of a  Migrant Domestic Worker (MDW). First-time employers or an employer who has changed MDWs frequently must attend the EOP.     Must complete the EOP at least 2 working days before submitting a Work Permit application. An employer can take the EOP either in the classroom or online. However, the Ministry of Manpower (MOM) encourages the employer to attend the classroom EOP. The case studies  and personal experiences shared in class will give them a better understanding of how to work with their migrant domestic worker to meet expectations.
 Classroom EOP: $35 to $60 Online EOP: $35 EOP Grace Management & Consultancy Services Pte Ltd  We Are Caring Pte Ltd  
 Should you have any further questions, simply drop us an enquiry and we'll get back to you soonest!

Question 20

As an employer, what are the Obligations to my Domestic Helper ?

Accepted Answer

The employers are obliged to: pay their domestic helper salary timely, provide three adequate and suitable food, provide insurance cover, medical care (which covers hospitalization), provide a safe and conducive working environment. provide 8 hours of rest nightly. For special case, the MDW must be given reasonable rest periods during working hours provide acceptable accommodation

Question 21

When can I receive the physical work permit card of my helper?

Accepted Answer

Due to a surge in requests and a temporary shortage of delivery personnel due to the COVID-19 pandemic, it will now take up to a month to verify the documents and to deliver the card to you. The authorized recipients will get an SMS or email with the delivery details at least 1 working day before delivery.  If card delivery fails After two unsuccessful card delivery attempts, you’ll have to collect the card at the service desk of MOM Services Centre – Hall C.

Question 22

How to open a bank account for my migrant domestic worker (MDW)?

Accepted Answer

You can help your MDW: Open a POSB Payroll Account.  Open an account with another bank. 
For your New MDW or Transfer MDW, you can help her to open a bank account when you get her Work Permit issued.
For current MDW, an account can be opened at the POSB.

If her account is opened using these methods, she will enjoy these benefits: Doesn’t need to have a minimum deposit. Doesn’t need to maintain a minimum balance every month.

Question 23

How to transfer my helper ?

Accepted Answer

Simply drop us an enquiry and we'll guide you through this procedure.

Question 24

I want to feedback

Accepted Answer

Please email us directly at enquiry@swiftmaids.com.sg or WhatsApp us at +65 8875 5974.

Question 25

Is Swift Maids Hiring from Overseas ?

Accepted Answer

Yes We are! Do drop us an enquiry and we'll get back to you soonest.

Question 26

What is the Age Requirement to Apply?

Accepted Answer

Age requirement will be 23 - 50 years old. Do send us an inquiry if you have any further questions.

Question 27

What is the Settling-In Program (SIP) ?

Accepted Answer

Settling-In Program (SIP) The Settling-In Program (SIP) is a 1-day orientation program for  first-time MDWs to educate them on safety precautions and living in  Singapore. The topics covered include: Adapting to working and living in Singapore Conditions of employment Working safely Relationship and stress management

Documents required Need to submit the following documents when a MDW goes to the SIP training center: In-principle approval (IPA) letter (full set) MDW’s passport A copy of MDW’s educational certificate And for the COVID-19 period, Show proof of a negative PCR Test result within the last 3 days Undergo an Antigen Rapid Test (ART) at the SIP training centers. Should you have any further questions, simply drop us an enquiry and we'll get back to you soonest!

Question 28

How to Apply with Swift Maids as a Migrant Domestic Worker (MDW) ?

Accepted Answer

Drop us a private message on any of our social media platforms (Facebook, Instagram, Tiktok , Website) WhatsApp's us @ +65 8875 5974 Visit us at any of branches to apply directly Drop us a call to any of our branches